Support Tickets

[Mac]

After a short while they are finally up and running, the support tickets are used for assistance with many areas of the community...as it goes a member posts a ticket, then another member will come along resolve it and then it shall be closed...therefore stopping requests clogging up the forum and also a faster and more optimal answer to your problems, whether it's forum, script, drawing related etc.

~Mac

[Trickster]

Great =) hehe

[psgels]

Hmm, do you think the link to the support-tickets need to be a bit more emphasized? It took me quite a while to find it. :P

[Anaryu]

Also, can everyone see everyone else's support tickets?

I'd like to know the status of my ticket, but some tickets should be "hidden" like say if Trickster had to put in a ticket saying that his password wasn't working and anyone could get in to his account without a password and he couldn't set one?

[Mac]

Hmmm i'll see to this soon Anaryu...and yeah i should emphasize the text.

[ccoa]

Er, I apparently have the power to delete tickets. I shouldn't have that, should I?

[Mac]

Hmmm how odd...try and delete it to test but you should only be bale to delete your own and i have now sorted it so you can only view your own tickets.

[ccoa]

Yeah, now I can't see Trickster's. But how would I solve a ticket (assuming I knew the solution) if I can't see it?

[Mac]

Thats what i'm trying to figure out...because an issue arouse that Anaryu stated but due to making sure that it wont happen...its now at a point where only high powered people can view them. Hmmm....might wait on Sovay or Erk for input on how they want to do this.

[Q-Man]

Yeah, not working too well for me either. Made a support ticket as a test, can't see anyone elses. :}

[DJ Jack]

Sounds like an intriguing idea...

[Mac]

They work just fine, its just only certain people can view them, so i'm going to discuss this with a few people before we can be final on it.

[FoxDemonSoavi]

we need to make it so you can make your ticket staff only or anyone. A user should be able to close their own ticket when they feel its resolved.